Friction is never the problem. Removing the wrong friction is.
The question it changes
From “how do we remove this friction?” to “what is this friction protecting?”
The assumption it dislodges
That all friction is drag. Much of it is judgment, slowed on purpose. Removing it looks like efficiency and lands as blindness. The friction that most often needs preserving is the pause where a human catches what the system cannot.
Where it was observed
Clinical, operational, and governance moments across healthcare and enterprise where a second signature or a committee pause has quietly prevented an irreversible call.
