Before we automate the work, it is worth asking what the work was teaching.
The question it changes
From “what can we automate?” to “what was this work solving for the people performing it?”
The assumption it dislodges
That early, repetitive work is only a cost to be removed. Much of it is where judgment is formed, one reconciliation at a time.
Where it was observed
A first project: reconciling more than a thousand lines in Excel to inform a perioperative decision between two suppliers.
